These terms apply to all customers with ISV type business accounts that receive services from payware LLC. If you have been directed to this page from within our product, these terms also apply to your account regardless of the country in which your business activity is registered. If you have any questions regarding which payware entity you receive services from, please reach out to customer service via support center.
These Terms incorporate the payware Framework Agreement by reference. The Framework Agreement contains general legal terms, platform safety rules, liability provisions, and administrative procedures that apply to all payware accounts and services. In the event of a conflict between these Terms and the Framework Agreement, these Terms shall prevail.
My payware Independent Software Vendor (ISV) account
This document sets out the terms and conditions for your payware ISV account (the account) and its related services.
For the purposes of these Terms, an Independent Software Vendor (ISV) is a company that provides software products and services as its main business. In the context of ecommerce and point-of-sale (POS) software, an ISV specializes in developing and selling software applications that are designed specifically for the ecommerce and retail industries. These software solutions help retailers manage their online stores and physical POS systems, streamline their operations, and provide a better shopping experience for their customers.
Ecommerce ISVs provide software products that enable retailers to create, manage, and host their online stores, manage product catalogs, process orders, and handle shipping and payment transactions. POS ISVs, on the other hand, offer software solutions that help retailers manage their physical retail stores, including inventory management, customer management, and sales reporting.
A payware ISV account is a partner's profile definition in payware systems. It holds configurational information and visualization preferences alongside any other related data required for the proper payware services operations.
Once you open your payware ISV account you'll be able to use our services. For example, you can do the following:
We add new features and services all the time. We'll let you know about these through the payware business web portal or by email.
You can access the payware business web portal through the business web portal reference on our website. You manage your account through the payware business web portal, which only you and the appropriate authorized persons will have access to.
By accepting these terms and conditions you confirm that:
You must be over 18 to open a payware ISV account, and you may only open it under this agreement for business purposes and not for personal purposes.
When you ask to open your account, the following apply:
We will only give you access to your payware ISV account, the payware business web portal and payware services once we have all the information we need.
You can't open more than one payware ISV account or open a new payware ISV account if we've previously closed a payware ISV account that you held.
We can refuse to let you open or hold a payware ISV account if you carry out a business or activity that we are not comfortable with. Or we may apply restrictions, which we'll tell you about before we allow you to open the account.
As an Independent Software Vendor (ISV), you may be authorized by a Merchant to access and exchange payment information from their payware account on their behalf. The authorization granted by the Merchant to the ISV shall remain in full force and effect until terminated by either party.
It is hereby agreed that even when accessing a Merchant's payware account and services through the ISV's role as an authorized representative, the terms and conditions of payware shall apply to the Merchant's use of their account.
payware reserves the right to terminate the ISV's authorization and access to a Merchant's account at any time, in the event of concerns about fraud or for legal or regulatory reasons. In such cases, payware shall make commercially reasonable efforts to provide prior notice to the Merchant, unless prohibited by law or for valid security reasons. payware shall unblock the ISV's access as soon as the reasons for termination no longer exist.
The Merchant may also terminate the ISV's authorization and access to their payware account via the payware business web portal at any time.
By accepting the authorization granted by the Merchant to access their payware account and exchange payment information on their behalf, the ISV agrees to be bound by the terms outlined in payware Privacy Notice regarding the handling and sharing of the Merchant's information. The ISV shall comply with all applicable laws and regulations in connection with its performance under this agreement.
In the ISV context, the Independent Software Vendor acts as a mediator and represents Merchant Accounts for which it has obtained permission. The ISV is authorized to act as an intermediary for Merchant Accounts.
The ISV hereby agrees to receive from payware information regarding the outcome of money transfers facilitated through payware's information exchange on behalf of the Merchant. The ISV shall be responsible for delivering the received information to the Merchant for whom it has obtained authorization to act on its behalf. This information is provided as a Transient Technical Reflection of the records held by the relevant payment institution (the Authoritative Source), in accordance with Section C.1 of the Framework Agreement.
API is an Application Programming Interface that allows you to carry out certain activities such as setting up payment information exchange into your account and displaying your transactions status. As an ISV partner, you will have access to the API.
See the API reference page for more information about our API.
payware immediately processes all received instructions and provides the required information to the payer's payment institution. payware ISV partners are expected to adhere to the same standards of availability, information transfer, and processing speed.
The funds transfer time to your account will vary based on the payer's financial institution, their registered account, and the receiving financial institution.
payware will promptly notify you once the payer's payment institution has confirmed the transfer of the requested funds to the payee's account.
We do not charge you any fees for payments information exchange.
However, for each payment information exchange, the participating payment institution that processes the transfer will deduct a per-transaction fee from the transaction amount before settling the net funds to the payee's registered account. You can see these applicable per-transaction fees on our Fees page, unless a custom per-transaction fee applies pursuant to a separate written agreement with payware. payware will inform you in real time of the amount which has been sent to the payee's registered account.
Safety is important to us. We might prevent you from exchanging payment transaction information from your account on behalf of any Merchant account with API access if we're reasonably concerned about its security or that it might be used fraudulently or without your permission.
We might also have to block your account to meet our legal obligations.
We'll tell you through the payware business web portal or by email before, or as soon as possible after, we block your account or API access. We'll also let you know why we've done it (unless it would reduce your or our security or it would be unlawful).
For the purposes of Section D.7 of the Framework Agreement, the repayment timeframe under these Terms is fifteen (15) days.
In addition to the exceptional circumstances listed in Section B.8 of the Framework Agreement, the following ISV-specific circumstances also apply: