These terms apply to all customers with merchant type business accounts that receive services from payware LLC. If you have been directed to this page from within our product, these terms also apply to your account regardless of the country in which your business or freelancing activity is registered. If you have any questions regarding which payware entity you receive services from, please reach out to customer service via support center.
These Terms incorporate the payware Framework Agreement by reference. The Framework Agreement contains general legal terms, platform safety rules, liability provisions, and administrative procedures that apply to all payware accounts and services. In the event of a conflict between these Terms and the Framework Agreement, these Terms shall prevail.
My payware merchant account
This document sets out the terms and conditions for your payware merchant account (the account) and its related services.
For the purposes of these Terms, a Merchant shall be defined as any business entity engaged in the sale of goods or provision of services, who has entered into a contractual agreement to accept electronic payment transactions as a form of payment for such goods or services. The Merchant is responsible for the delivery of the goods or services, and for ensuring that the payment transactions processed through its systems are in compliance with all applicable laws and regulations.
A payware merchant account is a partner's profile definition in payware systems. It holds configurational information for your transactions and visualization preferences alongside any other related data required for the proper payware services operations.
Once you open your payware merchant account you'll be able to use our services. For example, you can do the following:
We add new features and services all the time. We'll let you know about these through the payware business web portal or by email.
You can access the payware business web portal through the business web portal reference on our website. You manage your account through the payware business web portal, which only you and the appropriate authorized persons will have access to.
By accepting these terms and conditions you confirm that:
You must be over 18 to open a payware merchant account, and you may only open it under this agreement for business purposes and not for personal purposes.
When you ask to open your account, the following apply:
We will only give you access to your payware merchant account, the payware business web portal and payware services once we have all the information we need.
You can't open more than one payware merchant account or open a new payware merchant account if we've previously closed a payware merchant account that you held.
We can refuse to let you open or hold a payware merchant account if you carry out a business or activity that we are not comfortable with. Or we may apply restrictions, which we'll tell you about before we allow you to open the account.
We know that different types of businesses need different things, so we've created different payware plans to suit our customers. You can choose the plan that best suits your business.
Different limits and restrictions apply to each plan. See the Fees page for more information about the plans.
You can check all payments into your account through the payware business web portal. We will not make any changes to the information, and it will be available to you through the payware business web portal until you close your account. If you need the information after then, you will need to download it while your account is still active. You can download information from the business web portal at any time. This information is provided as a Transient Technical Reflection of the records held by the relevant payment institution (the Authoritative Source), in accordance with Section C.1 of the Framework Agreement.
We will send a notification to your mobile or tablet, or by email, each time a payment goes into your account. You can turn off these notifications. If you do this, you should regularly check the payware business web portal for information on payments. It's important that you know what payments are going into your account, so we recommend that you do not turn off notifications.
API is an Application Programming Interface that allows you to carry out certain activities such as setting up payment information exchange into your account and displaying your transactions status. If your plan allows it, you will have access to the API.
See the API reference page for more information about our API.
You can allow other providers to exchange payments information from your payware merchant account on your behalf. These providers are often referred to as Independent Software Vendors (ISVs). These providers need to be authorized by you to provide these services.
When you access your payware merchant account and services via an ISV, our terms and conditions still apply to your use of your payware merchant account.
Sometimes we might have to block an ISV provider's access to your account (for example, if we're concerned about fraud, if they don't have the authorization they need or if there are legal or regulatory reasons for doing so). If we do this, we'll try to let you know beforehand or as soon as possible afterwards. We'll do this by email unless it would be unlawful to do so or there are valid security reasons why we can't. We'll also unblock the ISV as soon as the reasons for denying them access no longer exist.
You also can block an ISV's access to your payware merchant account via payware business web portal.
You should contact us if you think one is acting without your consent.
When you use an ISV, you authorize them and give consent to them to have access to your payware merchant account information or exchange payment information into your payware merchant account on your behalf. How we share your information for these, and other purposes is set out in our Privacy Notice.
payware processes the received instructions immediately and provides the necessary information to the payer's payment institution. The funds transfer time to your account will vary based on the payer's financial institution, your registered account, and the receiving financial institution.
payware will promptly notify you once the payer's payment institution has confirmed the transfer of the requested funds to the payee's account.
For your use of the platform, we charge a monthly subscription fee according to your plan. You can see the subscription fees on our Fees page.
In addition, for each payment information exchange, the participating payment institution that processes the transfer will deduct a per-transaction fee from the transaction amount before settling the net funds to the payee's registered account. You can see these applicable per-transaction fees on our Fees page, unless a custom per-transaction fee applies pursuant to a separate written agreement with payware, or through an authorized Independent Software Vendor (ISV) acting on your behalf.
Please note that if the payer's bank (or intermediary banks) applies separate, independent charges to the payer for initiating the transfer, those specific third-party charges are out of our control.
The safety of your account is important to us. We might prevent you from exchanging payment transaction information from your account with the API access if we're reasonably concerned about its security or that it might be used fraudulently or without your permission.
We might also have to block your account to meet our legal obligations.
We'll tell you through the payware business web portal or by email before, or as soon as possible after, we block your account or API access. We'll also let you know why we've done it (unless it would reduce your or our security or it would be unlawful).
For the purposes of Section D.7 of the Framework Agreement, the repayment timeframe under these Terms is fourteen (14) days.
In addition to the exceptional circumstances listed in Section B.8 of the Framework Agreement, the following merchant-specific circumstances also apply: